Thanks to the generosity of Kim and Kelly Kahl (BA ’89), we are celebrating the creation of the Kahl Family Media Production Professorship. Kim Kahl, a publicist, and Kelly Kahl, president of CBS entertainment, have …
James Runde
Scott Broetzmann’s Customer Rage Survey mentioned in Wall Street Journal
Nearly two decades ago, when Communication Arts alum Scott Broetzmann founded Customer Care Measurement & Consulting, he launched a longitudinal study to track customer satisfaction with corporate complaint handling efforts. The study was branded the …
A message to the Communication Arts community
Dear Communication Arts community, We write with sadness and outrage. Like many of you, we are deeply affected by the events of the last few weeks. The deaths of Ahmaud Arbery, Breonna Taylor, George Floyd, …