University of Wisconsin–Madison

Author: James Runde

Kahl Family announces sponsorship of Media Production Professorship

Thanks to the generosity of Kim and Kelly Kahl (BA ’89), we are celebrating the creation of the Kahl Family Media Production Professorship. Kim Kahl, a publicist, and Kelly Kahl, president of CBS entertainment, have long supported UW-Madison through their participation in alumni events and an internship program for Communication Arts majors at CBS. Kelly …

Scott Broetzmann’s Customer Rage Survey mentioned in Wall Street Journal

Nearly two decades ago, when Communication Arts alum Scott Broetzmann founded Customer Care Measurement & Consulting, he launched a longitudinal study to track customer satisfaction with corporate complaint handling efforts. The study was branded the National Customer Rage Survey. The 2020 results were written up in the Wall Street Journal. Congratulations, Scott Broetzmann! Broetzmann completed …

A message to the Communication Arts community

Dear Communication Arts community, We write with sadness and outrage. Like many of you, we are deeply affected by the events of the last few weeks. The deaths of Ahmaud Arbery, Breonna Taylor, George Floyd, and Tony McDade are horrifying, as is the long history of oppression and violence that created the conditions under which …